Optus Stadium introduces enhanced digital ticketing system

Enhanced mobile tickets that use rotating barcodes and NFC technology to reduce the risk of fraud are being introduced at Optus Stadium, starting with this weekend’s Ed Sheeran shows. As a result, screenshotted tickets will no longer be accepted.

Ticketmaster’s mobile ticketing technology has been used successfully at major stadiums and events globally for a number of years. The barcode on each ticket will refresh every 15 seconds, which prevents resellers from exploiting screenshots or photocopies of tickets to sell them multiple times.

Fans are strongly encouraged to download tickets prior to arrival at the Stadium and add them to their mobile wallet. People who have purchased tickets for other patrons will still be able to transfer them to someone else, but both parties will need to use a Ticketmaster account rather than share screenshots.

Optus Stadium CEO Mike McKenna said the new ticketing system continued the venue’s focus on putting fans first.

“Ticketmaster created this product to reduce the risk of ticket fraud and ensure fans have the best ticketing experience possible,” Mr McKenna said.

“We are working with Ticketmaster and our key hirers to help educate fans on how to make the change, in line with other stadia, including comprehensive pre-event communications and signage and additional support at entry gates.

“As fans become accustomed to the new processes, we encourage patrons to arrive a bit earlier than usual to enter the stadium.

“Downloading tickets to your device’s wallet in advance is the best way to ensure a smooth entry.”

Additional information on how to download a ticket, add-to-wallet and ticket transfer is available here.

ACCESSING YOUR TICKET & STADIUM ENTRY

There are several things patrons must do BEFORE arriving at the Venue, to guarantee a smooth entry to the Stadium. We ask that you read the below information and share it with all members of your group to ensure a smooth entry process into the Stadium.

ACCESS to your tickets is available via the Ticketmaster App. Log in to the account you purchased your tickets with and go to the My Tickets tab.
ACCESS to your tickets online is available via your Ticketmaster Account. Log in to the account you purchased your tickets with and go to ‘Order History’.
SHARE additional tickets to the other members of your group prior to arriving at the Venue, so they can download and access ahead of time on their mobile phones. Click here for information on how to use Ticket Transfer
ADD your ticket/s to your Apple or Google wallet before you get to the event.
- This will be the only way to guarantee you can access your tickets even if there is network congestion on the day. Remind your friends to do the same!
- Sign into your Ticketmaster account.
- Tap on 'My Tickets' in our Ticketmaster account.
- Tap your Ed Sheeran order to view your ticket/s.
- Tap on ‘Add to Wallet’.
AT THE VENUE turn your phone brightness up and have your ticket/s displayed on your phone and ready to scan at your ticketed entry gate.